Terms of service


OVERVIEW

1.INTRODUCTION

Welcome to Adora Clothing! These Terms and Conditions (the “Terms”) explain the rules for using our website and outline the agreement between you and Adora Clothing (“we,” “us,” or “our”).

By using our website or placing an order, you (“you” or “your”) agree to these Terms, as well as our Privacy Policy. These documents describe your rights and responsibilities, along with ours, when it comes to shopping with Adora—whether it's browsing collections, placing orders, or accessing related services (the “Adora Services”).

Please take a moment to read everything carefully before confirming your order. If you don’t agree with any part of the Terms or our Privacy Policy, please don’t proceed with using our services or making a purchase.

We may update these Terms from time to time, so it’s a good idea to review them before placing a new order.

Questions? Feel free to visit our Help Center or get in touch through our contact form. We’re here to help!

2. Account Responsibilities

If our services require you to create an account, you are responsible for keeping your login information safe and for all activities under your account. You agree to provide accurate and current information when registering.

3.USE OF OUR WEBSITE
These Terms are the only conditions that apply when you use this website—they override any others unless we’ve agreed otherwise in writing. They're here to make sure things run smoothly for both of us, forming a clear and fair agreement that protects your rights as a customer and our responsibilities as a business.

By using our site and placing an order, you confirm that you’ve read, understood, and accepted these Terms.

When using the Adora Clothing website, you agree that:

  • You’re using it to browse or make real, genuine purchases—not fake or misleading orders.

  • You won’t place any orders that are false, speculative, or fraudulent. If we believe something isn’t right, we reserve the right to cancel the order and report it if necessary.

  • You’ll give us accurate contact and delivery information so we can get in touch and deliver your order without issues.

  • If we don’t get all the info we need, we might not be able to complete your purchase.

By ordering from us, you also confirm that you’re at least 18 years old and legally allowed to enter into a contract.

4.HOW THE CONTRACT IS FORMED
The information on our website and in these Terms isn’t an offer to sell, but an invitation for you to place an order. A contract between us is only formed once we’ve accepted your order. If we don’t accept your order and payment has already been processed, we’ll fully refund you.

To make a purchase, you’ll need to follow the steps on the website and click the “Authorize Payment” button to submit your order. After this, you’ll get an email from us letting you know we’ve received your order (this is the “Order Confirmation”). This email just confirms we’ve received your order, but it doesn’t mean we’ve accepted it yet.

Your order is an offer to buy products from us, and we’ll only accept it when we send you another email confirming that your order has shipped (the “Shipment Confirmation”). That’s when the contract for the product purchase is officially formed.

The contract only covers the items we’ve confirmed have been dispatched. If your order contains other items, they’ll be covered by a separate Shipment Confirmation when they’re shipped.

5.AVAILABILITY OF PRODUCTS
All orders depend on product availability. If we face supply issues or an item is out of stock, we’ll let you know and offer similar products of equal or better quality and value for you to choose from.

If you prefer not to go with the alternative products, we’ll refund any amount you’ve paid

6.REFUSAL OF ORDER
We have the right to remove any products from our website or make changes to the content displayed at any time. While we aim to fulfill all orders, there may be times when, after sending you an Order Confirmation, we need to refuse to process your order. This can happen for various reasons, and we reserve the right to do so at our discretion.

We won’t be liable to you or any third party for removing products, editing content, or refusing to process an order after we’ve sent the Order Confirmation.

7.DELIVERY
Subject to availability, we’ll do our best to deliver your order by the date stated in your Order Confirmation. If no date is given, we aim to have your order delivered within 15 days of the Order Confirmation.

Delivery might be delayed for reasons such as:

  • Customizing products

  • Specially sourced items

  • Unexpected circumstances

  • Delivery location

If we can’t meet the delivery date, we’ll keep you updated and offer you the choice to either wait with a revised delivery date or cancel your order for a full refund. 

7. Intellectual Property

All content, software, design, and materials provided on the Services are owned by [Your Company Name] or its licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-transferable, and non-exclusive license to access and use the Services, subject to these Terms.

You may not copy, modify, distribute, or create derivative works based on any content or software provided through the Services without express permission from us.

8.UNABLE TO DELIVER
If we can’t deliver your order after two attempts, we’ll try to find a safe spot to leave your parcel. We’ll leave a note letting you know where it is and how to arrange another delivery.

If you won’t be available at the delivery address when the package is scheduled to arrive, please contact us to reschedule for a more convenient time.

9.RISK 
The risk for the products transfers to you once the items are delivered.

Ownership of the products will pass to you only once we’ve received full payment for the products, including delivery charges, or when the products are delivered to you—whichever happens later.

10.RETURNS AND EXCHANGES
At Adora, we want you to be completely satisfied with your purchase. If you're not happy with your item, we offer returns and exchanges within 15 days of receiving your order. To be eligible, items must be unused, in their original condition, and with all packaging and tags intact. Please contact us at contact.adoraclothing@gmail.com
to initiate the return or exchange process. 

Some products, such as [list of non-returnable items like personalized, final sale, or perishable items], are not eligible for return or exchange. Refunds will be issued to the original payment method once we receive and inspect the item. If you’re exchanging for a different size, color, or product, we’ll process the exchange once the returned item is received, and you may need to pay the difference if applicable. For damaged or defective items, we will provide a full refund or replacement at no extra cost, including return shipping.

11.NOTICES
If you need to get in touch with us, please send your message through our contact web form.

Unless stated otherwise , we may contact you using the email or postal address you provided when placing your order.

A notice will be considered properly received:

  • Immediately if posted on our website

  • 24 hours after an email is sent

  • 3 working days after a letter is posted

To prove that a notice was delivered, it’s enough to show that a letter was properly addressed, stamped, and mailed—or that an email was sent to the correct email address.

.12.USE OF THIRD PARTY SERVICES
You may have the option to access, link to, or use third-party services, websites, or applications while using our Services. Any such use is entirely at your own discretion and risk. These third-party services are not controlled by Adora, and we are not responsible for their content, terms, policies, or practices. Your interactions with third-party services are solely between you and the third party, and it is your responsibility to review and comply with their terms of use and privacy policies.

We do not endorse or guarantee the availability, accuracy, or quality of any third-party services that you choose to use in connection with our platform. If you grant third-party services access to your data or account, you do so knowingly and voluntarily. Adora is not liable for any damages or issues that may arise from your use of or reliance on third-party services or tools.

13.LIABILITY AND DISCLAIMERS

Our liability for any product purchased on our website is strictly limited to the price paid for that product.

We will not limit or exclude our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any other case where it would be unlawful for us to exclude or limit our liability

Other than the above, and to the maximum extent allowed by law, we are not responsible for any indirect losses that may result from your purchase, including (but not limited to):

  • Loss of income, revenue, or profits

  • Loss of business or contracts

  • Loss of savings

  • Loss of data

  • Wasted time or resources

Due to the nature of the internet, we do not guarantee the accuracy or security of information exchanged through this website, unless stated otherwise.

All product descriptions, information, and materials are provided "as is" without any warranties, unless explicitly stated on the website.

This does not affect your statutory consumer rights or your right to cancel your order.

14.WAIVER
If we choose not to enforce any part of these Terms or the Contract at any point, that doesn’t mean we’re giving up our rights. You’ll still be required to meet your obligations.

Letting something slide once doesn’t mean we’ll let it slide again.

Any waiver we make will only be valid if it’s clearly stated in writing and sent to you following the process outlined in the Notices section.

15. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

16. TERMINATION 
We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason, including but not limited to a violation of these Terms, unlawful behavior, or actions that may harm our users, systems, or reputation. Upon termination, your right to access and use our Services will immediately cease, and we may deactivate or delete your account and any related data, content, or information without liability to you.

You may also terminate your account at any time by contacting us at contact.adoraclothing@gmail.com. Please note that termination does not relieve you of any outstanding obligations or payments owed to us, and any provisions of these Terms that are intended to survive termination (such as intellectual property, disclaimers, limitation of liability, and dispute resolution) will continue to apply even after your access to the Services ends.


17.ENTIRE AGREEMENT
These Terms, along with any documents specifically referred to in them, make up the full agreement between you and us. They replace any previous discussions, understandings, or agreements—whether written or spoken—related to your order.

By entering into this agreement, both you and we confirm that neither side has relied on any promises or statements not clearly included in these Terms.

Unless a false statement was made fraudulently, neither of us can take legal action over anything said or written before the Contract that isn’t part of what’s written here. Your only legal remedy will be for a breach of these Terms.

18. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

19.CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20.FEEDBACK

We’d love to hear from you! If you have any comments, suggestions, or feedback, please send them to us through our web form. We value your input and look forward to hearing from you!

 CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact.adoraclothing@gmail.com.
Our contact information is posted below:
Adora Clothing
contact.adoraclothing@gmail.com